Refund policy

Refund Policy

Effective Date: July 21, 2026

Welcome to The Med School ("The Med School", "we", "our", or "us"). This Refund Policy explains the terms governing refunds for purchases made through https://www.themedschool.com.

By purchasing any course, membership, digital product, or subscription from our website, you agree to this Refund Policy.

1. General Policy

All purchases made through The Med School are final and non-refundable.

As our products consist of digital educational content that becomes available immediately after purchase, we do not offer refunds, cancellations, or exchanges once an order has been successfully completed, except in the limited circumstances described below.

2. Exceptions

A refund may be considered only in the following circumstances:

You were charged more than once for the same order (duplicate payment).
You were charged but did not receive access to the purchased product due to a verified technical issue caused by The Med School, and our support team is unable to resolve the issue within a reasonable time.
A refund is required under applicable consumer protection laws.

Any approved refund will be issued only after verification by our support team.

3. Non-Refundable Purchases

The following purchases are non-refundable:

Online courses.
Recorded video lectures.
Live or recorded workshops.
Memberships and subscriptions.
Downloadable PDFs, notes, eBooks, templates, question banks, or other digital resources.
Bundle offers and promotional purchases.
Gift cards, vouchers, or coupon purchases (if applicable).

Refunds will not be granted for:

Change of mind.
Incorrect course selection.
Lack of usage.
Failure to complete the course.
Dissatisfaction after accessing the content.
Incompatibility with your device or internet connection where the platform functions as intended.

4. Technical Issues

If you experience difficulty accessing your purchased content, please contact our support team.

We will make reasonable efforts to resolve technical issues as quickly as possible. If we determine that access cannot be provided due to a fault on our part, we may, at our sole discretion, provide a refund or an appropriate alternative solution.

5. Duplicate Transactions

If you accidentally make duplicate payments for the same purchase, please notify us immediately.

After verification, the duplicate payment will be refunded to the original payment method.

6. Refund Processing

Where a refund is approved:

Refunds will be issued to the original payment method.
Processing typically takes 5–10 business days, depending on your payment provider or bank.
Any non-refundable payment gateway or transaction charges, where permitted by law, may be deducted from the refund amount.